Terms and policies

These Terms of Use (the "Terms") set out the conditions for using the app "Hugmore" (the "Service") provided by [Operator name] (the "Operator"). Everyone who uses the Service (each, a "User") must agree to these Terms before using it.

1. These Terms apply to all matters between the Operator and Users concerning use of the Service.
2. Any rules or help content the Operator publishes on the Service are part of these Terms.

1. The Service is available only to people aged 18 or older. People under 18 may not register.
2. Users who reside in the Republic of Korea may use the Service beginning January 1 of the calendar year in which they turn 19, under the age-counting rules of the Republic of Korea’s Youth Protection Act.
3. The Service is only for people who don’t have a partner, such as a boyfriend or spouse. If you enter a relationship while using the Service, please turn on Pause Mode or delete your account.
4. Each person may register only one account.
5. Please enter accurate information when you register.
6. Anyone whose account has been suspended for violating these Terms may not register again. The Operator may also refuse or revoke a registration if the person is affiliated with an organized crime group or similar entity, or if the Operator otherwise considers the person unsuitable.

1. Users are responsible for managing their own login information and passcode.
2. You may not lend, transfer or sell your account to any third party.
3. If you notice that your account is being used without authorization, contact the Operator immediately.

Users must not engage in any of the following conduct:

• Using the Service while under 18, or using it to seek meetings with anyone under 18
• Soliciting dates or sexual encounters in exchange for money or goods, including prostitution and compensated dating
• Sales, advertising, or solicitation, including religious or investment solicitation, multilevel marketing, or directing users to other services
• Impersonating someone, using someone else’s photos, or creating a profile with false information
• Using the Service while in a relationship, such as with a boyfriend or spouse (the Service is for people who are single and looking for a partner)
• Disclosing or publishing another user’s sexual orientation or personal information to third parties without their consent (a practice known as outing)
• Taking screenshots or otherwise saving another user’s profile, photos, or messages and sharing them outside the Service
• Posting obscene photos or sending unwanted sexual messages
• Harassment, threats, discriminatory remarks or stalking
• Buying or selling illegal drugs, or encouraging others to use them
• Conduct that violates applicable laws or public morals, or could lead to criminal activity
• Interfering with the operation of the Service, unauthorized access, or the use of automated tools
• Any other conduct the Operator determines to be inappropriate

1. Users represent that they have all rights necessary to the photos and text they post.
2. To operate and improve the Service and prevent misuse, the Operator may review content you post (excluding messages) and adapt it for display.
3. The Operator may hide or delete any post that violates these Terms without prior notice.

1. Prices and subscription periods are shown on the purchase screen and on the Hugmore Plus page.
2. Payments are processed through the App Store or Google Play, and the terms of each store also apply.
3. Hugmore Plus is a paid monthly subscription.
4. First-time subscribers can try any plan free for 7 days (one trial per person). After the trial, you’ll be automatically charged the price of your selected plan, and your subscription will automatically renew for each term. (3-, 6-, and 12-month plans are billed upfront for the full term.) We’ll notify you in the app the day before the trial ends. If you’ve already used a trial, billing starts on the day you subscribe. Cancel at least 24 hours before the trial ends to avoid being charged.
5. At the end of each term, your subscription automatically renews on the same plan. If you don’t want it to renew, cancel through your App Store or Google Play account settings at least 24 hours before the current term ends.
6. If you cancel partway through a term, you won’t receive a refund for the unused portion. Any refunds are subject to the applicable store’s policies.
7. Deleting your account does not automatically cancel Hugmore Plus.

1. Users may block or report other users.
2. If the Operator determines that you have violated, or may violate, these Terms, it may remove your posts, restrict access to features, suspend your account, or delete it without prior notice.
3. The Operator is not liable for any damage a User suffers as a result of the measures described in the preceding paragraph, except in cases of intentional misconduct or gross negligence by the Operator.

1. The Operator does not automatically scan or read messages, including text and photos. To protect user safety, staff may review messages only to the extent necessary and only if a report is made (limited to the chat between the reporting and reported users) or if required by law.
2. The review described in the preceding paragraph is carried out by the Operator's staff.
3. By agreeing to these Terms, Users also consent to the practices described in the preceding two paragraphs.
4. The Operator will use information obtained through these reviews only for the purposes described in paragraph 1 and will not disclose it to third parties except as required by law.

Users may delete their accounts in the app at any time. Deleted accounts cannot be restored, but users may register again right away. However, anyone whose account was suspended for violating these Terms may not register again. We may retain some information to prevent issues, as described in the Privacy Policy.

1. You are responsible for your interactions with other users, including meeting them in person, and should use your own judgment.
2. When meeting someone for the first time, take care to stay safe, for example by choosing a busy public place.
3. Disputes between Users must be resolved between the parties involved. However, the Operator may investigate or take action as necessary.

The Operator may change the Service, temporarily suspend it, or discontinue it. If the Operator discontinues the Service while a Hugmore Plus subscription is active, it will give advance notice.

1. The Operator does not guarantee that the Service will suit your needs or help you meet someone through it.
2. If the Operator is liable for damages, the Operator's liability is limited to the Service fees the User paid in the month the damage occurred, unless the Operator acted intentionally or with gross negligence.

Users represent that they are not members of, and are not affiliated with, organized crime groups or similar organizations. If a User violates this representation, the Operator may suspend their account without prior notice.

The Operator may change these Terms as needed. It will post the revised Terms and their effective date on the Service in advance.

These Terms are governed by and construed in accordance with Japanese law. Any dispute arising from or related to the Service will be subject to the exclusive jurisdiction of the district court with jurisdiction over the location of [Operator name] as the court of first instance.

(Effective date: [TBD])

[Operator name] (the “Operator”) will handle information collected through the Hugmore app (the “Service”) as described below.

• Registration information: login method (Apple, Google or phone number), phone number, backup email address (optional), date of birth, nickname, height and weight, position, and what kind of connection you are looking for
• Profile: photos, private albums, bio, and detailed profile information
• Archive: photos you have removed from your profile or private album
• Real Values answers
• Location data: your device's location (only if you grant permission)
• Activity records: records of Interests, Visitors, Asks, matches, messages, Blocks and Reports, and login dates and times
• Profile display records: records of when your profile appeared in a list or was opened, including which photo was displayed at the time
• Device information: device model, OS, app version, IP address, and identifiers used for notifications
• Purchase information: your plan, purchase date, and renewal status (the Operator does not receive payment details such as card numbers; these are handled by the applicable app store)
• Information in messages you send to us

The fact that you use the Service may reveal your sexual orientation. The Operator treats this information with particular care and will not disclose it to third parties without your consent, except as required or otherwise permitted by law.

We use your precise location only to show nearby people and calculate distances. Other users see only an approximate distance or a location shifted by Location blur; they never see your precise location. While Location move is active, we use your new location as your location. You can turn off location access at any time in your device settings.

We use your answers only to calculate compatibility between two people and display the result, including the compatibility level and how uncommon the match is.

• To provide the Service (displaying profiles, Interests, matches, messages, etc.)
• To prevent abuse and keep users safe (responding to reports, investigating violations of these Terms, and preventing impersonation)
• To provide and manage Hugmore Plus
• To respond to inquiries
• To send announcements and notifications
• To provide you with information about how your profile is viewed (such as the number of times it is displayed or viewed and the number of people who have expressed interest)
• To improve the Service and develop new features (using statistics in a form that does not identify individuals)
• To comply with legal obligations

As a telecommunications carrier that has filed the required notification under the Telecommunications Business Act, the Operator protects the secrecy of users' communications. With your consent to the Terms of Use, the Operator may review content as described below.

• Circumstances for review: when a report is made (limited to the chat between the reporting user and the reported user) or when required by law. Messages are never reviewed automatically.
• Content reviewed: messages and photos in that chat, plus the reported user's profile and any other information needed for the review
• Review method: review by the Operator's staff
• Purposes: protecting user safety, responding to violations of the Terms, and preventing criminal activity

We do not share your information with third parties without your consent, except when required by law; when necessary to protect someone's life, health, or property and it is difficult to obtain your consent; or when otherwise permitted by law.

We may use third-party providers for services such as server hosting, image storage, push notifications, purchase verification, and customer support. We will appropriately oversee these providers.

If we use service providers in other countries, for example for cloud services, we will list here the country, its personal information protection framework, and the provider's safeguards. (Countries and providers: [TBD])

We take measures to protect your information, such as encrypting communications, limiting who can access information, and training our staff.

When you delete your account, we immediately delete all associated data, including your profile, photos, messages, and login information. This data is also removed from server backups within 30 days. You can sign up again right away with the same phone number. We retain only the following: for accounts suspended for violating these Terms, the phone number in an irreversibly transformed form and the violation record, indefinitely, to prevent re-registration; for accounts under review after a report, data until the review is complete, after which it is deleted; payment records in a form that does not identify you, for the period required by law; and profile visits for six months after they are recorded.

Photos you remove from your profile or private album stay in your “Archive,” which only you can see. When you delete a photo from your archive, we delete it immediately. When you delete your account, we also delete all photos in your archive.

Detailed records of when your profile was shown or opened are deleted after six months; after that, only weekly totals are kept (these totals are also deleted when you delete your account).

You may request access to, correction of, restriction of the use of, or deletion of your information. Contact us using the contact information below. We will verify your identity and respond as required by law.

The Service sends information from your device to the providers below to use their services. This disclosure is made under the external transmission rules of the Telecommunications Business Act.

If this Policy changes, we’ll notify users through the Service.

Please contact us via "Help" > "Contact Us" in the app, or by email at [email protected].

(Effective date: [TBD])